Please note:

  • The orchid is currently under preorder. which means the item has not yet arrived in Canada, and we are in the process of importing it.
  • Typically, preorders are expected to arrive approximately one month after the preorder month.
  • Please check the estimated arrival date on the main page of our preorder site. Once the flight carrying the preorder items is booked, we will confirm and update the arrival date accordingly.
  • Additionally, when the preorder items arrive, we will announce their arrival on our Instagram page.
  • If your order includes both preorder items and in-stock items, we will hold your entire order until the preorder items arrive, and then ship everything together.

Customer Reviews

Based on 2 reviews
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50%
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D
D. Caron
Could have been much better

Purchased a phal. that arrived in bad shape (roots mostly rotten - yellow leaves + 1 broken leaf). Customer service answer: I do not know about orchids, that's how bare rooted plants arrive. Having quite large collection and having purchased plants for years, I will avoid that store in the future.

Thank you for sharing your feedback. I noticed the photo you posted in our shop review earlier concerning the orchid you received. It appears there has been a misunderstanding in your review about the condition of the orchid and our store policy. We aim to ensure all our orchids are delivered as described, and it's unclear why there would be issues such as 'roots mostly rotten, yellow leaves, + 1 broken leaf,' as we inspect each orchid carefully before dispatch. Additionally, I am concerned about your report regarding our customer service response, as our team is trained in orchid care and committed to providing accurate information.

We highly value open communication and encourage our customers to reach out directly with any issues before leaving a review. This approach allows us to address your concerns promptly and resolve your issue more efficiently.

A
Audrey Singh
Healthy plant

All the plants are healthy